Shop Pay Account Recovery

Shop Pay is a digital wallet that enables single-click checkout by autofilling your payment details

*This project was shipped in 2020 as shopify.com/pay. After rebranding, it is now under shop.app/pay

Problem

Often, Shop Pay users cannot use Shop Pay one-click checkout because they signed up with the wrong phone number [by accident.]

Existing solution

• The only way is to go to shopify.com/pay and opt out of Shop pay, and then re-sign up with the correct phone number

Why this is not ideal

• Users lose all their saved information if they have to sign up all over again
• Users should be able to keep their account and update information in isolation
• This solution is not intuitive, nor easy to discover

How does this problem even happen?

• How do people sign up with the wrong phone number accidentally?
• Users enter a phone number upon signing up, but the phone number is not verified at the time

Solution

• Allow users to sign in with their email
• Confirm their phone number. If it is incorrect, allow the user to update their phone number
• There is a scenario in which a user is able to access the saved payment information of another user, if we grant full access to signing in by email
• Hence, for security reasons, all saved information will be erased if the phone number does not match

Visit shop.app/pay to check out the product!